Utility Billing (water & trash)

Utility Payments

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There are several ways Wylie residents can pay their utility bills:

Online - New Payment System
Our new easy-to-use, enhanced online water bill payment system is now available ... and best of all, there are no more credit card transaction fees. Make fee-free payments using American Express, Visa, MasterCard or Discover; access billing history; view historical consumption data for the last two years; choose to receive electronic statements only; submit service requests; register for new service, and more. Online payments are processed the next business day.

Please be aware the new system requires a one-time registration of your account (including acct. # and last payment amount). Once registered for the new billing system, future logins will only require your email and new password. Please check your spam/junk mail folder if you do not receive the verification email during the registration process. The new system does not affect current autodraft acounts. If you have issues registering for the new online payment system, please call 972-516-6100 for assistance.

Register for New Payment System / Make an Online Payment

Autodraft
Direct Payment Authorization Agreement -- paying the easy way! To make paying your water bill more convenient, you can sign up for direct payment through your banking institution. Simply fill out the Direct Payment Authorization Agreement and you will never have to worry about forgetting your water bill again. *Note: This will take effect when the bill has the words "Bank Draft - Do Not Pay." Until you see this on the bill, the bill still needs to be paid in the normal manner. 

Banking Service Bill Pay
Payments can also be made through your bank's bill payment service.

In Person
Payments may be made at the City of Wylie Municipal Complex Utility Billing Office
300 Country Club Road, Building 100, 1st Floor
Mon. - Fri.; 8 am - 5 pm
972-516-6100

The following payment types will be accepted: cash, checks and money orders made payable to the City of Wylie, Visa, MasterCard, and Discover.

By Phone
Call 972-516-6100, Mon. - Fri.; 8 am - 5 pm. We accept American Express, Visa, MasterCard, and Discover.

By Mail
Please allow five to seven business days for payment delivery.

If you are mailing your payment, please REMEMBER: Include your water bill stub; do not fold, staple, stamp or write on payment stub. Make check(s) or money order(s) payable to City of Wylie. Write your water account number on the front of the check and mail payment to:

City of Wylie
PO Box 660521
Dallas, Texas 75266-0521


contact information

Wylie Municipal Complex
300 Country Club Rd., Building 100 Wylie, TX 75098
Main #: 972-516-6000
Monday – Friday; 8 am – 5 pm

Building Inspection, 2nd floor
972-516-6420, permits@wylietexas.gov

City Manager, 1st floor
972-516-6010, citymgr@wylietexas.gov

City Secretary, 1st floor
972-516-6020, citysec@wylietexas.gov

Code Enforcement, 2nd floor
972-516-6440, code@wylietexas.gov

Communication/Marketing, 1st floor
972-516-6016, publicinfo@wylietexas.gov

Engineering, 2nd floor
972-516-6400, cityeng@wylietexas.gov

Finance, 1st floor
972-516-6120, finance@wylietexas.gov

Human Resources, 3rd floor
972-516-6040, jobs@wylietexas.gov

Planning and Zoning
, 2nd floor
972-516-6320, planning@wylietexas.gov

Parks Administration
, 3rd floor
972-516-6340, parks@wylietexas.gov

Purchasing
, 1st floor
972-516-6040, purchasing@wylietexas.gov

Utility Billing
, 1st floor
973-516-6100, utility@wylietexas.gov
Recreation Center
300 Country Club Rd., Building 200
972-516-6360, recreation@wylietexas.gov

Monday – Friday, 5:00 am – 10:00 pm
Saturday, 8:00 am – 8:00 pm
Sunday, Noon – 8:00 pm

Rita and Truett Smith Public Library
300 Country Club Rd., Building 300
972-516-6250, libinfo@wylietexas.gov

Monday, Tuesday & Thursday, 10 am – 8 pm
Wednesday, 10 am – 6 pm
Friday and Saturday, 10 am – 5 pm
Sunday, Closed

Public Safety Complex
2000 N. Hwy. 78
972-442-8171
Monday – Friday, 8 am – 5 pm

Municipal Court
972-442-8101, court@wylietexas.gov

Police Administration
972-442-8170, police@wylietexas.gov

Public Safety Communications
972-442-8171, wfdadmin@wylietexas.gov

Fire Administration
972-442-8110, wfdadmin@wylietexas.gov

Fire Stations
Station #1,
1400 S. Ballard Ave., 972-429-0771
Station #2, 555 Country Club Rd., 972-429-0772
Station #3, 210 W.A. Allen Blvd., 972-442-0773
Public Works  (Streets, Water and Wastewater)
949 Hensley Ln., Building 300
972-442-7588
After-hours emergency? Contact Police Dispatch, 972-442-8171
Monday – Friday, 7 am – 4 pm


Parks Maintenance
949 Hensley Ln., Building 200
972-516-6340, parks@wylietexas.gov
Monday – Friday, 7 am – 4 pm

Animal Services
949 Hensley Ln., Building 100
972-442-5268, animalcontrol@wylietexas.gov
After-hours emergency? Contact Police Dispatch, 972-442-8171
Monday – Saturday, 8 am – 5 pm

Senior Recreation Center
800 Thomas St.
972-442-8119, recreation@wylietexas.gov
Monday – Friday, 8 am – 4 pm; Saturday, 9 am – 3 pm; Sunday, 1 – 5 pm

Economic Development Corporation
250 S. Hwy. 78
972-442-3367, info@wylieedc.com
Monday – Friday, 8 am – 5 pm

Athletic Field Condition Hotline
972-516-6350

Community Waste Disposal (Bulk Pickup/Trash) 
972-392-9300

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